AI Experience Solution Consultant
Hiring Locations:
Addison – Atlanta – Autin – Boston – Chicago – Columbus – Dallas – Denver – Houston – Huntsville – Jersey City – Kirkland – Los Angeles – Minneapolis – Mountain View – Nasville – New York – Orlando – Philadelphia – Phoenix – Pleasnton – Portland – Releigh – San Diego – San Francisco – Santa Clara – Seattle – Vienna – Waltham – Washington, D.C. – West Palm Beach
This is more than a role—it’s an opportunity to redefine what it means to be a Solution Consultant. We’re not just adopting AI tools; we’re fundamentally reimagining how pre-sales create value, support the sales team in winning business and shaping customer outcomes. You’ll be part of a team pioneering a new operating model—one that delivers enterprise-grade differentiated customer experiences with startup-like speed.
What you get to do in this role:
Design customer journeys for the AI Experience* through personalized demos, tailored workshops, and value metrics across specific industries and use cases.
Key Responsibilities:
Create and validate outside-in discovery and facilitate high-impact workshops that showcase the native AI Experience capabilities of the ServiceNow platform.
Design, configure and deliver tailored demonstrations aligned with industry use cases and customer priorities.
Uncover and articulate business value by connecting solution capabilities to customer metrics that matter—building urgency and a compelling case for investment.
Partner cross-functionally with Solution Architects, Solution Specialists, and AI Foundry Teams to design impactful customer journeys.
Serve as a subject matter expert for AI Experience solutions within assigned accounts throughout the sales cycle, driving momentum toward a 3-6-9 implementation timeline.
Qualifications
In order to qualify for and be successful in this role, you should have:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
2+ years experience; Foundational understanding of the ServiceNow platform.
Skills. Strong communication and organizational skills. Eager to learn and contribute to sales success.
Scope. Entry-level support role focused on learning the platform, assisting with demos, and supporting senior consultants. Limited ownership and low complexity.
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
Ability to actively listen to customer requirements and provide a solution to address the customer’s business issue
Eagerness and willingness to learn
Demonstrated proactive approach to perform without being told what to do
Ability to prioritize task and be efficient to minimize wasted effort
Proven ability to live up to commitments while maintaining integrity and focus on details
Exceptional communication and presentation skills to include technical and business concepts
For positions in this location, we offer a base pay of $84,075 – $130,350, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
