AI Solution Architect

Hiring Locations:

Addison – Atlanta – Autin – Boston – Chicago – Columbus – Dallas – Denver – Houston – Huntsville – Jersey City – Kirkland – Los Angeles – Minneapolis – Mountain View – Nasville – New York – Orlando – Philadelphia – Phoenix – Pleasnton – Portland – Releigh – San Diego – San Francisco – Santa Clara – Seattle – Vienna – Waltham – Washington, D.C. – West Palm Beach

As an AI Solution Architect, you will establish architectural patterns that demonstrate the value of the ServiceNow platform within days, accelerating technical validation and deal closure. You will serve as a trusted technical advisor for customers, translating ambitious AI strategies into solution blueprints and proof of concepts designed to deliver measurable results.

Purpose:

Design and deliver AI Experience architectures, proof of concepts, and solution blueprints to streamline customer journeys and accelerate outcomes. AI Solution Architects support the design, architecture, and development of proofs of concept for AI Experience across the ServiceNow platform, including skills and workflows.

Key Responsibilities:

Lead architectural design sessions focused on AI Experience and platform solutions, transforming customer requirements into actionable blueprints.
Demonstrate platform capabilities through in-depth technical presentations, highlighting integration options and fostering confidence in the solution’s technical foundation.
Develop proofs of concept and technical validation frameworks for customers in your designated districts.
Work closely with AI Experience Solution Consultants to ensure alignment between solution blueprints, customer priorities, and workshop outcomes.
Create and contribute to reusable assets, reference architectures, and industry patterns to enhance team productivity and support consistent, high-quality delivery at scale.
Qualifications
To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
Expertise in AI architecture, workflow automation, and integration frameworks.
Skilled in designing scalable, high-performance end-to-end solutions with rapid implementation.
Strong collaboration across sales, specialist, and product teams.
Proven ability to quickly establish technical credibility and influence customer architectural direction.
Over 7 years of experience in architecture or pre-sales engineering roles.

For positions in this location, we offer a base pay of $151,875 – $250,575, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.