Director of Product

Position Specific Description

We are seeking a Director of Product, to lead the strategy and development of our product portfolio. Employee in this role will be in charge of the company’s information technology strategy and ensuring that it aligns with the company’s overall goals, while meeting the corporate standards.

Company Overview: Palms Insurance is a subsidiary of NextEra Energy, Inc., and manages both its Alien captive, Palms Cayman (which focuses on providing NextEra flexible and comprehensive insurance) and non-affiliate insurance entity Palms Specialty (a fast-growing specialty surplus lines insurer and reinsurer serving to further diversify NextEra’s overall insurance portfolio and contribute to overall profitability).

Job Description: We are seeking an experienced person with a strong background in the P&C insurance industry to drive the digital transformation, manage technological infrastructure and ensuring IT & Data governance. The ideal candidate will be responsible involved in setting policies, managing projects, and leading a team of technology professionals. This role requires both a structured thinker and a hands-on executor who can work across departments to drive clarity, alignment, and actionable outcomes by bridging the gap between business and technology functions.

Job Duties & Responsibilities

Define and execute the company’s product roadmap, including system upgrades, integrations and new technology implementations.
Lead digital transformation initiatives to enhance operational efficiency, customer experience and business growth.
Develop and enforce policies, procedures and standards to ensure data security, system reliability and work efficiency.
Oversee the management of IT operations, including infrastructure, applications and cybersecurity
Collaborating with senior leadership to identify and prioritize technology initiatives that drive business value.
Ensuring compliance with regulatory requirements, industry standards, and best practices in IT governance and security in India.
Fostering a culture of innovation and continuous improvement within the IT department and across the organization.
Managing IT budgets, resources and vendor relationships to regulate technology investments and performance
• Lead and mentor the IT team, providing guidance, support and professional development opportunities.
Monitor and analyze technology trends, advancements and best practices to keep the company at the forefront of innovation.
Conduct regular risk assessments and implement Business Continuity and Disaster Recovery plans.
Solid grasp of data governance, privacy regulations (e.g., GDPR, CCPA), and data ethics.
Excellent communication and cross-functional leadership skills, with the ability to bridge the gap between business strategy and technical execution.

Required Qualifications

Bachelor’s degree in Information Technology, Computer Science or a related field
Demonstrable experience as a Chief Information Officer (CIO), IT Director or similar leadership role with 7+ years in management.
Strategic planner and thinker
Strong analytical and problem-solving skills
Excellent communication and technical leadership abilities
Prior P&C insurance industry experience is required.
Experience: 10+ years

Preferred Qualifications

Commercial and/or Specialty insurance experience
Program insurance and delegated authority model exposure is nice to have
Experience in project management and enterprise resource planning (ERP) systems
Familiarity with ITIL (Information Technology Infrastructure Library) framework and practices.

Job Overview
The Director Insurance Operations will oversee insurance business operations across market segments. This role assists with the creation and management of shared-services operations as well as program and project management, system and process creation, financial budgeting and forecasting, financial and operational auditing, vendor management, capacity and resource planning, internal consulting and property and casualty underwriting operations support and claims administration.

Job Duties & Responsibilities
Manages the implementation of the insurance operations division objectives, provides leadership and facilitates work processes
Participates in the development and implementation of the department plans
Directs and manages the policy administration implementation and ensures proper documentation for NBIs, policy offers, issues, amendments, renewals, closures, etc
Identifies, recommends and implements processes, technologies and systems to improve and streamline organizational processes, resources and materials use
Oversees design and management of team quality assurance process, metrics and performance measures and Management Information (MI)
Builds and manages a team to support the processing and administration of underwriting services
Coordinates with leadership to develop business strategy and articulate action plans to drive the business focus towards insurance and risk products
Develops and maintains operational dashboard of progress toward performance and quality goals, key performance indicators and service level agreements
Establishes, communicates and implements operations policies, practices, standards and security measures to ensure effective and consistent support and execution
Ensures compliance with regulations and licenses
Performs other job-related duties as assigned
Required Qualifications
Bachelor’s Degree
Experience: 10+ years
Leadership Experience: 7+ years
Preferred Qualifications
Master’s Degree