Director of Product Management, Amazon Product Partnership

Hiring Locations:

Addison – Atlanta – Autin – Boston – Chicago – Columbus – Dallas – Denver – Houston – Huntsville – Jersey City – Kirkland – Los Angeles – Minneapolis – Mountain View – Nasville – New York – Orlando – Philadelphia – Phoenix – Pleasnton – Portland – Releigh – San Diego – San Francisco – Santa Clara – Seattle – Vienna – Waltham – Washington, D.C. – West Palm Beach

Job Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities.

A critical part of our platform strategy is deep collaboration across the cloud ecosystem, including strategic co-innovation with Amazon across AWS infrastructure, enterprise AI platforms, data services, security platforms, and Amazon workspace productivity ecosystems.

Job Description

ServiceNow is seeking a seasoned product leader to drive product strategy and execution for our Amazon ecosystem partnerships.

This role serves as the single-threaded product leader responsible for defining and driving ServiceNow’s end-to-end product strategy with AWS and supporting our GTM teams to help customers adopt our joint solutions.

ServiceNow integrates with AWS technologies across multiple layers of the enterprise technology stack – AI + Data + Workflows + Security.

Important: This role is not a traditional alliance or partner management position. It is a product leadership role focused on defining joint product strategy, presenting to executives on both sides, influencing product roadmaps across organizations, and driving adoption of joint product capabilities.

What You Get To Do In This Role

Define Joint Product Strategy

Develop and drive the end-to-end product strategy between ServiceNow and AWS across AI + Data + Workflows + Security.
Identify strategic co-innovation opportunities across our stacks
Build and maintain the “better together” product narrative that clearly articulates joint value for customers.
Drive Cross-Portfolio Product Integrations

Coordinate with multiple ServiceNow product teams to prioritize and deliver integrations with AWS services.
Coordinate with program management team to track integrations across their full lifecycle—from concept and roadmap alignment through launch and enterprise deployment.
Ensure integrations deliver meaningful product differentiation and measurable customer value.
Enable Customer Adoption

Partner with product teams, product marketing and field teams to ensure integrations are supported with strong sales enablement and deployment guidance.
Monitor customer adoption and production usage of integrations and drive improvements where necessary.
Build Product Relationships Across Organizations

Establish strong working relationships with AWS product leaders. Connect domain leaders across both organizations to drive strategic collaboration.
Facilitate alignment between ServiceNow and AWS product teams to coordinate roadmaps and accelerate innovation.
Provide Executive Visibility

Maintain a clear view of ServiceNow’s product strategy with AWS across the full technology stack.
Provide senior leadership with visibility into co-innovation initiatives, roadmap alignment, and ecosystem opportunities.
At company conferences; drive customer discussions, present demos and evangelize ‘Better Together’ story.
Key Success Metrics for this role

Success in this role will be measured by:

Delivery of strategic co-innovation initiatives with AWS.
Adoption of joint integrations by enterprise customers.
Acceleration of roadmap alignment between ServiceNow and AWS product teams.
Strength and clarity of the end-to-end “better together” product story.
Qualifications
To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
13+ years of experience in enterprise software product management or platform strategy.
Strong understanding of hyperscaler cloud platforms and enterprise SaaS architectures.
Experience driving complex initiatives across multiple product teams without direct engineering ownership.
Exceptional communication skills and strong executive presence.
Proven ability to influence product strategy and roadmaps across large organizations.
Strong operational discipline with the ability to manage multiple concurrent initiatives.
Highly Desired Experience

We strongly value candidates who bring experience working within or closely with the Amazon ecosystem.

Ideal candidates may have:

Previous experience working at AWS in product management, platform strategy, or ecosystem roles.
Familiarity with AWS platforms including AWS services, enterprise AI platforms, security platforms, data platforms, and Amazon Workspace.
Experience navigating AWS’s product organization and collaborating across multiple engineering teams.
Experience delivering integrations or co-innovation initiatives involving Amazon technologies.
Existing relationships within AWS’s product ecosystem.
Experience working within AWS Services such as AI, data, or security platform product organizations is particularly valuable.

JV20

For positions in this location, we offer a base pay of $192,400 – $336,700, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.