IT Technology Manager - Salesforce
Position Specific Description
FPLES is seeking a Technical Engineering Manager to lead engineering execution across our Salesforce-centric operational systems supporting 2.5M customers. This individual will serve as the senior technical leader responsible for driving high-quality development, ensuring technical integrations across Salesforce, SAP, AWS, and custom applications, and leading both internal and offshore development teams.
This role is the primary point of accountability for technical delivery, including solution design, development standards, code quality, SIT readiness, and cross-system integration integrity.
This role will also support the IT Director in maturing the IT organization, improving engineering processes, and helping elevate team performance, but engineering execution remains the number one priority.
Key Responsibilities
1. Engineering Execution & Delivery
Lead and manage all engineering resources (internal, contract, and offshore) across Salesforce, SAP integration, AWS, and custom-built platforms.
Own delivery across sprints, releases, projects, enhancements, and production fixes.
Break down technical work, estimate complexity, assign tasks, and enforce engineering accountability.
Oversee code quality through code reviews, standards enforcement, and mentorship.
Provide hands-on guidance for troubleshooting, debugging, and resolving complex technical issues.
Ensure timely, reliable delivery of new development and ongoing system enhancements.
2. Technical Architecture & Solution Design
Serve as the technical design authority across Salesforce and integrated enterprise systems.
Own system architecture documents, technical designs, API/interface patterns, and integration frameworks.
Drive consistency across domain-specific technical managers (Salesforce, SAP, AWS, etc.).
Validate integration flows between Salesforce ↔ SAP ↔ AWS ↔ homegrown apps.
Approve technical solutions before development begins and prior to SIT.
3. Quality, Testing, & Release Readiness
Ensure SIT readiness, including test data, integration setup, and technical environment availability.
Support QA and SIT teams by ensuring interfaces and technical dependencies are functional.
Own resolution of SIT and UAT technical defects across all systems.
Partner with DevOps/Release Management to improve CI/CD, deployments, and environment reliability.
Drive reduction in production incidents through improved engineering discipline.
4. Cross-Team Technical Leadership
Provide daily technical direction to developers, technical managers, offshore pods, and platform specialists.
Partner with Product, Business Analysts, and the Director to evaluate technical feasibility.
Act as the senior escalation point for major production issues.
5. IT Organizational Support
Support the Director in implementing a more structured engineering organization.
Help define engineering processes such as:
Coding standards
Architecture review practices
SIT/UAT readiness criteria
Release management processes
Documentation standards
Provide input on team structure, roles, skill development, and staffing needs.
Help improve governance, intake, prioritization, change management, and operational maturity.
Required Technical Skills
Salesforce Core Skills (Must-Have)
Deep hands-on knowledge of:
Apex (Classes, Triggers, Test Classes)
Lightning Web Components (LWC)
Flows, Process Automation, and Orchestration
SOQL/SOSL and performance optimization
Salesforce Data Model & Object Relationships
Platform security (profiles, roles, sharing model)
Java
Experience with Service Cloud and customer-facing processes.
Salesforce Integration Expertise
Experience designing and troubleshooting integrations using:
REST/SOAP APIs
Platform Events
Change Data Capture (CDC)
Middleware (Mulesoft, SAP PO/PI, Boomi, or similar)
Strong understanding of synchronous vs. asynchronous patterns.
SAP & Enterprise Integration Skills
Experience with Salesforce ↔ SAP integrations using:
IDocs
BAPIs
OData
API-based integrations
Middleware mapping & transformations
Understanding of SAP functional modules related to customer operations.
Required Leadership Skills
Strong technical leadership and ability to drive engineering execution.
Experience managing mixed teams (internal staff, contractors, offshore).
Excellent communication skills—able to explain technical concepts to non-technical leaders.
Ability to influence cross-functional teams and drive alignment.
Strong prioritization and decision-making skills.
Ability to mentor developers and elevate team capabilities.
Job Overview
This position establishes strategy, develops business plans, and oversees and manages the design, development and implementation of technology solutions to meet business needs. Leaders in this role provide leadership and oversight to manage performance and results in one or more Information Technology (IT) disciplines. Individuals will be accountable for the reliability, performance, security, and continuity of IT systems and supported business processes.
Job Duties & Responsibilities
Provides leadership, influence, vision, and direction to the organization to contribute to achieving the company’s goals
Works with IT leaders to develop overall IT strategy in alignment with business strategy
Oversees value stream by focusing on cost and risks of technology portfolio to meet business needs
Supports and fosters innovative technologies to deliver new ideas that enable business transformation
Ensures high levels of ongoing system and application performance in production environments
Oversees development of processes and tools to automate code releases from development to operations (DevOps)
Attracts, develops and retains a high-performing and diverse team
Establishes and drives technology roadmaps that align with current and future business needs
Manages third party technical and outsourcing relationships to deliver project and operational support objectives
Ensures technology processes are conducted in line with applicable standards and company policies
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Bachelor’s or Equivalent Experience
Experience: 8+ years
Supervisor/Management Experience: 2+ years
Preferred Qualifications
Bachelor’s Degree
