Product Manager Lead
Position Specific Description
This position will serve as the Lead Product Manager for systems and associated tools, partnering closely with product teams, technology teams, and business stakeholders to design, enhance, and deliver scalable capabilities. The role ensures that systems support evolving business needs while advancing our XD (Experience Design) and Rewire transformation initiatives.
The position drives the ideation, prioritization, development, and launch of new system capabilities and enhancements, ensuring alignment with customer lifecycle strategy, operational excellence, and revenue growth objectives.
Enterprise Systems Strategy & Roadmap
Own and manage the Salesforce Sales systems roadmap, ensuring alignment with enterprise strategy and business priorities.
Define and prioritize new features, enhancements, and integrations that enable scalable, end-to-end sales processes.
Translate business objectives into system capabilities and actionable delivery plans.
Ensure system evolution supports XD and Rewire transformation initiatives.
Cross-Functional Delivery Leadership
Partner with Product, Technology, Sales, Marketing, Operations, and other stakeholders to deliver integrated system capabilities.
Lead cross-functional collaboration from ideation through deployment and adoption.
Serve as the primary liaison between business stakeholders and technical delivery teams.
Oversee backlog management, sprint priorities, and release planning for Salesforce Sales systems.
Continuous Improvement & Optimization
Identify opportunities to enhance system performance, usability, automation, and analytics capabilities.
Analyze user feedback, adoption metrics, and operational performance to inform system improvements.
Monitor industry best practices in CRM systems, digital sales enablement, and customer lifecycle management.
Drive measurable improvements in sales efficiency, margin performance, and ROI.
Transformation & Change Leadership
Support and advance XD and Rewire initiatives through modernized system capabilities and improved user experiences.
Lead change management efforts related to system updates and new feature rollouts.
Develop enablement materials and training strategies to drive adoption and maximize value realization
Job Overview
Employees in this position lead and support cross-functional strategic projects. Employees conduct complex analyses and lead projects that support and align with business unit objectives. This position identifies, develops and implements processes and process improvements and conducts cost-benefit analyses and regulatory compliance initiatives. Employees in this role develop and present business cases and review and approve findings for presentation to senior management.
Job Duties & Responsibilities
Works with Information Technology to define work required to execute business cases and makes business decisions on value added features and business priorities
Evaluates project ideas and develops business cases and accelerate portfolios
Provides operational process support and manages partner relationships to understand business objectives and impact of changes
Identifies system requirements, design and testing for approved system business cases
Conducts process improvement analysis
Gathers data, reports on key metrics and utilizes tools and technologies to analyze improvement opportunities
Troubleshoots system issues, follows up on process system requirements, supports application replacement initiatives, new technology evaluation and proof of concept completion
Evaluates risks from policy and process changes to business unit performance and compliance
Facilitates process improvement meetings
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Bachelor’s or Equivalent Experience
Experience: 6+ years
Six Sigma Yellow Belt Certified
Preferred Qualifications
Six Sigma Green Belt Certified
Project Management Professional (PMP)
