Senior Business Operations Manager

Hiring Locations:

Addison – Atlanta – Autin – Boston – Chicago – Columbus – Dallas – Denver – Houston – Huntsville – Jersey City – Kirkland – Los Angeles – Minneapolis – Mountain View – Nasville – New York – Orlando – Philadelphia – Phoenix – Pleasnton – Portland – Releigh – San Diego – San Francisco – Santa Clara – Seattle – Vienna – Waltham – Washington, D.C. – West Palm Beach

Renewal Operations Manager – Customer Excellence Group (CEG)

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we drive operational excellence through data-driven insights, strategic planning, and exceptional cross-functional execution. As a Renewal Operations Manager supporting AMS Geo, you will partner closely with VP and AVP-level stakeholders to accelerate business outcomes, shape strategy, and operationalize performance across the organization.

Role and Responsibilities:

Provide internal Business Partners with meaningful and actionable insights into business drivers, financial performance, and risks in the form of regular reporting and ad-hoc analysis
Lead annual sales planning, including quota setting and influencing compensation plan design
Work cross-functionally with various stakeholders and organizations to define, implement, and refine annual and ongoing planning processes
Provide Renewal Sales Leaders’ forecast and information to track Monthly/Quarterly projections
Develop and evolve key performance indicators to help drive sales revenue and projections
Drive operational excellence that helps Renewal Sales team achieve goals
Identify and drive process reporting enhancements
Collaborate with offshore team to align on reporting and analytics needs of Business Partners and Renewal Sales team
Familiarity with sales hierarchies and territory mapping
Execute ad-hoc tasks and responsibilities in support of sales finance and operations

Qualifications
Qualifications

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
10+ years of proven experience of Operations in a software sales organization
Self-motivated with an ability to work in a highly collaborative environment while managing multiple competing priorities
An understanding of how to scope work to ensure execution by desired timelines
Experience building trusted relationships and influencing others
Aptitude for taking on new challenges and comfortable handling ambiguity
Curious and comfortable with analyzing large sets of data and producing Executive Summary with Insights
Have been in a role supporting sellers up to the Executive Leadership level
Organized, with excellent attention to detail and the ability to work in a fast-paced environment
Excellent interpersonal, written, and verbal communication
Team player with a positive attitude ready to work in a constantly evolving environment
Willing to ask for help when necessary and bring in the proper resources to achieve results
Experience with a CRM system such as Microsoft Dynamics
Expert in PPT, Excel and Power BI
SaaS experience is a plus
Master’s degree
For positions in this location, we offer a base pay of $133,600 – $233,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.