Senior HR Advisor - Accommodations & Return Services
Position Specific Description
Position Summary
A detail-oriented and analytical Senior HR Advisor – Accommodations & Return Services to provide strategic guidance, oversight, and data-driven insights for disability compliance programs, including the interactive process under the Americans with Disabilities Act (ADA), reasonable accommodation management, return-to-work programs, accommodation effectiveness tracking, fitness-for-duty reviews, and emerging accessibility requirements. The ideal candidate will have strong experience in ADA compliance, employee relations, case management, data analytics, and working knowledge of the Pregnancy Workers Fairness Act (PWFA) within a large, fast-paced corporate environment, preferably in the utility or energy sector. This role requires exceptional interpersonal skills to facilitate sensitive, customer-facing discussions and deliver training presentations to diverse business units across the enterprise.
The Senior HR Advisor will collaborate closely with other HR functional areas and cross-functional partners to ensure seamless coordination, communication, and integrated service delivery. This position requires exceptional adaptability as technology and assignments evolve rapidly, with a focus on embracing AI and emerging technologies to enhance accommodation workflows, predictive analytics for disability trends, and proactive inclusion strategies.
Key Responsibilities
Serve as a senior advisor and subject matter expert on ADA, PWFA, FMLA, and disability-related compliance matters.
Lead complex accommodation and interactive process cases from intake through resolution, including medical documentation review and solution design.
Oversee return-to-work programs and serve as the primary liaison for leaders on accommodation and fitness-for-duty matters.
Partner with Legal, HR Business Partners, and leadership on complex cases and risk mitigation strategies.
Manage relationships with leave and disability vendors; monitor performance and resolve escalated issues.
Ensure accurate documentation, audit readiness, and compliance with federal, state, and local requirements.
Design and deliver training on disability laws, accommodation processes, and inclusive practices.
Mentor junior HR advisors and support development of consistent practices.
Drive process improvement through data analysis, automation, and AI-enabled tools.
Skills
Strong working knowledge of the Americans with Disabilities Act (ADA), Pregnancy Workers Fairness Act (PWFA), FMLA, and related federal, state, and local disability and leave legislation
Experience managing complex accommodation, return-to-work, and fitness-for-duty cases
Understanding of STD, LTD, and vendor-managed leave programs
Strong analytical, problem-solving, and communication skills
Ability to work independently, manage multiple priorities, and adapt to change
Proficiency in Excel and data analysis; interest in AI and emerging technologies
Preferred Qualifications
HR or disability management certification (SHRM, PHR/SPHR, CDMS, CCM)
Experience in utility, energy, or other regulated industries
Familiarity with ADA case law, EEOC guidance, and accommodation technology platforms
Experience with analytics, process improvement, or automation tools
Background in union or collective bargaining environments
Job Overview
Employees in this role partner with assigned business units to consult in one or more areas of human resources. This job will also participate or lead HR related projects and mentor team members.
Job Duties & Responsibilities
Responds to employee or leader inquiries regarding performance coaching, leader policy consulting, progressive discipline, employee guidance and other employee related matters
Recommends, counsels and assists management regarding workforce planning and design, employee development, process improvement, succession planning, performance management, compensation and benefits, diversity, and staffing and recruiting
Consults with team members and HR Business Partners to identify employee issues and provide tailored “people solutions” to meet business objectives
Provides recommendations for case resolution and closure
Fosters and maintains relationships with key stakeholders
Achieves required metrics and offer suggestions to continuously improve processes, systems and technology
Provides data-driven analysis and recommendations
Participates in or leads one or more HR projects
Serves as a mentor to entry and mid-level team members
Ensures compliance with company policies and applicable laws
Performs other job-related duties as assigned
Required Qualifications
High School Grad / GED
Bachelor’s or Equivalent Experience
Experience: 4+ years
Preferred Qualifications
Master’s Degree
Professional HR Certification (PHR)
Senior Professional in HR Cert (SPHR)
